Citizen Charter

Citizen Charter Details

Citizen Charter
Policing is concerned with preventing, detecting, and investigating criminal activities in a well-organized and systematic manner to maintain public order and safety, enforce the law, and ensure effective and efficient functioning of the criminal justice system. The police are also often entrusted with various licensing and regulatory activities.
The public has the right to complain to the police if they are victims of a cognizable or non-cognizable offence. The public can also submit petitions to the police for redressal of their grievances. The police station, at the forefront of the police department, is the most important point of delivery of the services mentioned above. It has a defined jurisdiction notified by the government under the relevant law. The police station provides services to the public as defined in various laws and judgments of various courts given from time to time.
Objectives:

1 To prevent and detect crime
2 To seek justice for all
3 To uphold the law fairly and firmly
4 To protect, assist and reassure people and be seen to do so with integrity
5 To maintain peace in partnership with the community
6 To show compassion and patience
7 To act without fear, favour or prejudice
8 To accept suggestions with a willingness to change
9 To remain professional, calm and composed in the face of violence
10 To apply only such force as is absolutely necessary for our lawful duty.

(1.) Cognizable offences

If the complaint lodged falls under cognizable offence as per 154 CrPC then the case will be registered in the prescribed format “FIR” and a copy of the FIR will be given free of cost to the complainant after obtaining the signature of the complainant and acknowledgement (mandatory). The FIR copy will also be available online at https://scrb.bihar.gov.in/view_fir.aspx. The original FIR and original complaint will be sent to the Court on the same day or next day depending upon the time factor. The final report will be sent to the Court for disposal. The complainant has full right to inquire about the status of his complaint and its progress. The status of investigation will be informed by the concerned officer, if otherwise he is not engaged in any other urgent work.

(2.)Non-Cognizable Case

If the complaint lodged falls under non-cognizable offence as per section 155 Cr.P.C. then entries should be made in the prescribed format non-cognizable register. Both the petitioner and counter-petitioner will be summoned and interrogated. The findings of the interrogation conducted will be recorded in the relevant column of the NC Register and handed over to the petitioner/ counter-petitioner after taking their signatures on it. If the complaint lodged falls under non-cognizable offence as per section 155 Cr.P.C. then appropriate action will be taken as per law.

(3.) Bailable Offences:

For offences falling under this category, it is binding on the investigating officer to grant bail on application and if the accused produces proper sureties after his arrest, and fulfils other conditions, it is binding on the investigating officer to release him on bail.

(4.) Non-Bailable Offences:

For offences falling under this category, the police cannot grant bail. The decision is to be taken by the judicial magistrate/judge. The investigating officer has to produce the accused before the concerned judicial magistrate/judge within 24 hours of the arrest. At that time, the accused has the right to apply for bail either himself or through his representative/advocate. If the accused has been subjected to any misbehaviour by the police after the arrest, he has the opportunity to complain against it before the judicial magistrate/judge.

(5.) Petitions

The petitions shall be received by the person receiving the petition with proper acknowledgement on the copy of the petition. The SHO/Incharge Officer will interrogate both the petitioner and the counter petitioner to ascertain and resolve the issue. The conclusion arrived at will be communicated. The concerned person who is authorized to respond to the petition will inform the petitioner about the final disposal/action taken on it.

(6.) Grievance Redressal

1.The names and telephone numbers of all senior police officers in the order of hierarchy are prominently displayed near the exit gate of each police station and online grievance redressal option/platform (Online Jansunwai) is also available on Motihari Police website along with email addresses. And contact numbers of all Motihari police units are available. So that the public can know about them and contact them directly in case of need.

2.Complaints can be lodged with the SP through offline and online mode.

3.Finding missing persons and children - Motihari Police makes positive efforts to help the needy people, taking special care in finding and locating missing persons and children. Motihari Police website provides online medium to share/communicate complaints on real time basis.

(7.) Rights of Arrested Persons:

1.The police personnel effecting the arrest and interrogating the arrested person shall carry accurate, visible and legible identification and name tags with their designation.

2.The police officer effecting the arrest shall prepare a memo of arrest at the time of arrest and such memo shall be attested by at least one witness, who may be either a member of the family of the arrested person or a police officer.